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    FAQs

    Questions, answered

    Helpful information about Orrenne lighting, ordering, delivery and returns.

    Can I track my Orrenne order?

    Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. Please allow up to 48 hours for the first tracking update to appear.

    How long will my order take to arrive?

    Orders are processed within 1–2 business days. Once dispatched, Standard Shipping within the United Kingdom typically takes 5–9 business days.

    The total estimated delivery time is therefore 6–11 business days from the date your order is placed.

    Once your order has been dispatched, you will receive tracking information by email so you can follow your delivery.

    Where does Orrenne deliver?

    We currently deliver to eligible addresses within the United Kingdom. Available delivery options and any applicable charges are shown before you complete your purchase.

    What if a light is not right for my home?

    You may request a return within 30 days of receiving your order, subject to the eligibility conditions in our Returns & Refund Policy. Please contact us before sending an item back.

    Do your lights include bulbs?

    Bulb inclusion varies by product. Please check the product description and specifications before ordering, where the required bulb type, fitting and maximum wattage are listed.

    Do ceiling and wall lights need professional installation?

    Any light that connects to your household wiring should be installed by a suitably qualified electrician. Always follow the installation instructions supplied with the product.

    Is my payment secure?

    Payments are processed through secure checkout systems using encryption. The payment methods available for your order will be displayed at checkout.