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Last Updated: 18 August 2026
At orrenne, we are committed to providing clear, reliable and transparent shipping information to our customers.
Please read this Shipping Policy carefully before placing an order on orrenne.com.
Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays.
Orders placed before 2:00 PM GMT/BST on a business day will begin processing that day. Orders placed after this cut-off time will begin processing on the next business day.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email where applicable.
We currently ship only within the United Kingdom.
At this time, we do not offer international shipping outside the United Kingdom.
Orders are dispatched from our fulfilment facilities located in China and shipped directly to customers in the United Kingdom.
Regardless of the shipping origin, all orders are subject to the processing and delivery times stated in this Shipping Policy.
Customers will not be charged any additional customs duties or import fees upon delivery.
Where applicable, customs duties, import taxes and related import charges are handled by us or our fulfilment partners.
The price displayed at checkout represents the amount payable for your order, including FREE Standard Shipping, with no additional import charges due upon delivery.
We offer FREE Standard Shipping on all orders delivered within the United Kingdom.
No minimum order value is required, and no Standard Shipping fee will be added at checkout.
Any applicable charges for optional or additional delivery services, if offered, will be clearly displayed before you complete your purchase.
Our estimated delivery times for orders within the United Kingdom are:
Order Processing: 1–2 business days
Standard Shipping Transit Time: 5–9 business days
Total Estimated Delivery Time: 6–11 business days
Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
Carrier delays;
Adverse weather conditions;
Public holidays;
Peak shopping periods;
Customs or logistical disruptions; and
Other operational disruptions outside our reasonable control.
If you experience a significant delay with your order, please contact us at support@orrenne.com.
Where tracking is available, tracking information will be sent to the email address provided during checkout once your order has been dispatched.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
If your tracking information has not updated for an extended period, please contact us at support@orrenne.com and we will assist you.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your shipping information carefully before completing your purchase.
If a parcel cannot be delivered or is returned because an incorrect or incomplete address was provided, please contact us.
Additional shipping charges may apply if the order needs to be re-dispatched due to incorrect information provided by the customer.
If your order is significantly delayed, lost in transit, arrives damaged, or you receive an incorrect item, please contact us as soon as possible at:
Please include your order number and, where applicable, photographs of the item and packaging so that we can investigate the issue.
We will investigate the matter with the relevant carrier or fulfilment partner and, where appropriate, arrange a replacement or refund in accordance with your statutory rights and our Refund Policy.
Nothing in this Shipping Policy limits your statutory consumer rights.
Orders containing multiple products may occasionally be shipped in separate packages.
As a result, individual items from the same order may arrive at different times.
You will not be charged additional shipping fees if we divide your order into multiple shipments.
Where available, separate tracking information may be provided for each shipment.
If tracking shows your order as delivered but you have not received it, please check around the delivery location and with other members of your household where appropriate.
If you are still unable to locate the parcel, please contact us at support@orrenne.com as soon as possible.
We will investigate the delivery with the carrier and assist you in resolving the issue.
While we aim to deliver all orders within the estimated timeframe, delivery dates are estimates rather than guaranteed dates.
Occasional delays may occur due to circumstances outside our reasonable control.
If your order experiences a significant delay, please contact our customer support team so that we can investigate its status.
Your statutory rights remain unaffected.
If you have any questions about shipping, delivery or your order, please contact us:
orrenne
10 Rue de la Paix
75002 Paris
France
Email: support@orrenne.com
Phone: +44 7458 041389
Website: orrenne.com