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Last Updated: 18 August 2026
Welcome to orrenne ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website located at orrenne.com (the "Website") and the purchase of products from our online store.
By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this Website.
This Website is operated by:
Company Name: orrenne
Registered Business Name : Vincent LIM (Sole Trader)
Registered Address: 10 Rue de la Paix, 75002 Paris, France
Email: support@orrenne.com
Phone: + 44 7458 041389
Company Registration Number: 901 197 723 00033
By using this Website, you confirm that:
You are at least 18 years old or have the permission of a parent or legal guardian.
You are legally capable of entering into binding contracts.
The information you provide is accurate and complete.
We make every effort to ensure that:
Product descriptions are accurate.
Images fairly represent the products.
Prices are displayed correctly.
Stock availability is updated regularly.
However:
Colours may vary depending on your device.
Minor variations between product images and actual products may occur.
We reserve the right to correct pricing errors before accepting an order.
Submitting an order constitutes an offer to purchase.
Your order is only accepted when you receive an Order Confirmation email from us.
We reserve the right to refuse or cancel any order where:
Payment cannot be authorised;
Fraud is suspected;
Pricing or product information contains an obvious error;
Products become unavailable.
If payment has already been taken, a full refund will be issued.
All prices are displayed in GBP.
Prices:
Include applicable taxes where required by law unless stated otherwise.
Exclude shipping costs unless explicitly stated.
May change without prior notice.
The price charged will be the price shown at checkout.
We accept payment through secure third-party payment providers.
Accepted payment methods include:
Credit/Debit Cards
PayPal
Apple Pay
Shop Pay
We never store your complete payment card details.
Shipping information, estimated delivery times, costs and restrictions are available in our Shipping Policy.
Estimated delivery times are not guaranteed and may be affected by factors outside our control.
Risk passes to you when the goods are delivered to the address provided during checkout.
Ownership of the goods transfers once full payment has been received.
If you are purchasing as a consumer in the United Kingdom, you generally have the legal right to cancel your order within 14 days without giving any reason.
The cancellation period expires 14 days after:
you receive the goods; or
the final item of a multiple delivery order is received.
To exercise your right to cancel, please contact us at:
Email: support@orrenne.com
You may use a clear written statement or the cancellation form below.
You must return the goods within 14 days after notifying us.
Unless the goods are faulty, you are responsible for return shipping costs unless we state otherwise.
Refunds will be processed within 14 days after:
receiving the returned goods; or
receiving evidence that the goods have been returned.
Refunds will be made using the original payment method.
The right to cancel does not normally apply to:
personalised or custom-made goods;
sealed goods unsuitable for return once opened for hygiene reasons;
digital content once downloading or streaming has begun with your consent;
perishable goods;
any other products excluded under applicable UK law.
Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.
If goods are:
faulty,
damaged,
not as described,
or incorrect,
please contact us as soon as possible.
Where required by law, we will repair, replace or refund the affected item.
Our Returns Policy explains:
return eligibility;
return procedure;
return address;
refund process;
exchange options.
Please review our Returns Policy before making a purchase.
If you create an account, you are responsible for:
maintaining password confidentiality;
ensuring account information remains accurate;
all activities conducted under your account.
We may suspend or terminate accounts used fraudulently or in breach of these Terms.
You agree not to:
misuse the Website;
interfere with security;
upload malicious software;
attempt unauthorised access;
engage in fraudulent activity;
violate applicable laws.
All Website content including:
logos;
branding;
text;
graphics;
photographs;
software;
product content;
belongs to orrenne or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced or distributed without prior written permission.
Your use of this Website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal data is collected, processed and protected.
Nothing in these Terms excludes or limits liability where such exclusion is unlawful, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any statutory consumer rights.
Subject to applicable law, we shall not be liable for indirect or consequential losses arising from use of the Website or purchased products.
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:
natural disasters;
strikes;
government action;
pandemics;
transport disruptions;
internet failures.
Our Website may contain links to third-party websites or services.
We are not responsible for their content, privacy practices or availability.
We may update these Terms from time to time.
The latest version will always be published on this Website together with the revised effective date.
These Terms shall be governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide additional rights.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer legislation provides otherwise.
For questions regarding these Terms, please contact:
orrenne
10 Rue de la Paix, 75002 Paris, France
Email: support@orrenne.com
Phone: + 44 7458 041389
Website: orrenne.com
To: orrenne
Email: support@orrenne.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Order Number: ______________________
Ordered on: ______________________
Received on: ______________________
Customer Name: ______________________
Customer Address: ______________________
Signature (only if submitted on paper): ______________________
Date: ______________________